Frequently Asked Questions
Welcome! We’re so glad you’re here. We know shopping for little ones should be fun, simple, and spark a bit of magic—so we’ve popped together some FAQs to help with anything you might be wondering.
👜 What kind of products do you sell?
We’re all about adding a little sparkle to childhood!
We offer a curated collection of:
• Kids handbags – perfectly sized for little hands with fun, playful designs
• Wall Stickers – cute, colourful and full of personality
• Headbands – soft, comfy, and made for all-day play
• Bunnies - gorgeous bunnies that are more of a collectible style.
🧒 Are your products safe for kids?
Yes! Our products are carefully selected with safety and comfort in mind.
Our accessories are designed for kids aged 3 and up, and we avoid small or loose parts that could pose a choking hazard.
(But of course, we always recommend supervision for younger kids!)
🚚 How long does shipping take?
We aim to pack your order within 1-2 business days.
Shipping times (within Australia):
• Standard shipping: 3–5 business days
• Express shipping: 1–4 business days
You’ll receive a tracking number as soon as it’s on the way!
🌎 Do you ship internationally?
At the moment, we’re focusing on keeping things close to home and only ship within Australia.
But stay tuned—we’re always growing!
🔁 Can I return or exchange an item?
We want you to absolutely love your order!
If something’s not quite right, we offer returns or exchanges within 14 days of receiving your items.
To be eligible, items must be unworn, unused, and in original packaging.
Simply email us at info@candii.com.au with your order number and we’ll take care of the rest.
📦 Can I track my order?
Absolutely! Once your order ships, you’ll get a tracking number via email so you can follow it every step of the way.
💕 Do you offer wholesale or collaborations?
We’re always open to fun partnerships!
If you’re interested in stocking our products or collaborating, please send us a message via our Contact page or email us at info@candii.com.au
❓ I have another question!
We’d love to hear from you!
You can contact us anytime via the Contact Us page or email us directly at info@candii.com.au , We’re a small Aussie business and always happy to help.