Terms & Conditions

Terms and Conditions

Welcome to Candii Kids Collection. These terms and conditions ("Terms") govern your use of our website and your purchase of any products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information
Candii Kids Collection is an Australian-owned business operating online through candii.com.au. All prices are listed in Australian Dollars (AUD) and inclusive of GST where applicable.

2. Products & Orders
We aim to display our products as accurately as possible. However, colours and styles may vary slightly due to photographic lighting or device settings.
Orders are subject to availability. We reserve the right to cancel any order if a product is unavailable, incorrectly priced, or for any reason at our discretion.

3. Pricing & Payment
Prices are subject to change without notice. Payment must be received in full before dispatch. We accept major credit cards, PayPal, and other secure payment options as listed at checkout.

4. Shipping
We offer Australia-wide shipping. Delivery timeframes are estimated only and may vary due to carrier delays. We are not liable for lost or delayed parcels once shipped.
Shipping costs and delivery options are presented at checkout.

5. Returns & Refund Policy
We want you to love your Candii Kids Collection items. If you are not satisfied, you may return eligible items in accordance with the following policy:

- Returns must be requested within 14 days of delivery.

- Items must be unused, unwashed, and in original packaging with tags attached.

- Sale items, personalised goods, and certain hygiene-sensitive items (e.g. hair accessories) are non-returnable unless faulty.

- Return postage is the responsibility of the customer unless the item is faulty or incorrect.

- To initiate a return, email us at info@candii.com.au with your order number and reason for return.

- Refunds will be processed to your original payment method within 5–10 business days of receiving the return, subject to inspection.

- In accordance with Australian Consumer Law, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

6. Intellectual Property
All content on our website, including logos, images, and product descriptions, is owned by or licensed to Candii Kids Collection. Some images on this website are generated or enhanced using artificial intelligence tools and may not represent real-life products or individuals. Use without permission is prohibited. 

7. Limitation of Liability
To the extent permitted by law, we exclude all liability for any loss or damage you may suffer from using our website or purchasing our products, except where caused by our negligence or required under ACL.

8. Changes to Terms
We may update these Terms at any time without notice. Continued use of the website means you accept the revised terms.

9. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.